Customer Services
Capacity Building​

31degrees EAST is there to help organizations come up with winning customer service teams by offering effective customer service training programs and interventions.

Policy and Strategy Formulation

Our Consultants will help you come up with appropriate customer service policies and strategies to deliver sustainable growth and repeat customers for your business.

Customer Services Training

With years of experience in successful customer service delivery, 31degrees EAST consultants are able to share first hand experiences that have created success for them and their clients. Through sharing that knowledge base, 31degrees EAST intends to deliver at the end of the intervention the best customer service operators who in turn will not only grow your client base but guarantee repeat business.

Other Services


We will help you weather your aviation head winds or tail winds to keep you in the skies by coming up with appropriate strategies and interventions tailored to your operating environment.


Our highly qualified Consultants have vast knowledge in the tourism sector and will help you navigate and chart your business for success and customer satisfaction.


31degrees EAST is there to help you come up with with outstanding marketing strategies and ensure that you get the best out of your marketing efforts.

Business Processes Improvement

Our Consultants will help you identify areas where you can improve accuracy, effectiveness and efficiency in you business and provide insights on how you can improve your return on investment.

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